redirect.pizza can provide a SLA with our Enterprise tier. Below a general overview of what this SLA entails.
Our commitment to reliability
We pride ourselves on maintaining a high standard of reliability and performance. We promise an impressive 99.95% uptime in our Enterprise Basic SLA and strive for 100% uptime in our Enterprise Plus SLA. This commitment reflects our dedication to providing you with seamless and efficient service, ensuring that your redirects are always running smoothly.
Customized service level agreements
We understand that each business has unique needs. Therefore, we offer customizable SLA options for our Enterprise clients:
- Enterprise Basic: Offers robust performance with a guaranteed 99.95% software availability, making it suitable for businesses looking for reliability without the need for extensive customization.
- Enterprise Plus: Designed for larger organizations, this plan provides a guaranteed 100% uptime, reflecting our highest commitment to no service interruptions. It includes all the benefits of the Basic plan along with priority response times and enhanced support.
Transparency and communication
Our own monitoring infrastructure, along with third-party services, ensures that our systems are always operational. We keep you informed with real-time updates on our status page at status.redirect.pizza. Subscribe to our RSS feed for automatic notifications about maintenance or unforeseen downtime.
Responsive support
Our expert support team is always on standby to assist you. Whether you have questions about setting up, managing your account, or need guidance on how to optimize your redirection strategy, we are here to help. Our team can provide insights and support tailored to your setup, ensuring you get the most out of our services.
During office hours (09:00 to 17:30 CEST, Monday to Friday), you can reach us at:
support@redirect.pizza or via our chat. We offer an emergency phone line for our Enterprise tier for emergencies.
Proactive problem resolution
We believe in not just reacting to issues, but anticipating and resolving them before they impact your business. Our infrastructure is designed for resilience, and our technical team conducts regular audits and updates to maintain security, performance, and reliability.
