redirect.pizza offers a service level agreement (SLA) as part of the Enterprise plan. This page gives a general overview of what the SLA covers. The exact terms are agreed in your Enterprise contract.
Uptime commitment
We offer two levels:
- Enterprise Basic: a guaranteed availability of 99.95% for the redirect service.
- Enterprise Plus: a guaranteed availability of 100%, with priority response times and extended support. Designed for organizations where redirects are business critical.
Both levels cover the edge network that serves your redirects. Our infrastructure is designed for resilience, and we run regular audits and updates to keep it secure and performant.
Transparency
We monitor our platform continuously with our own infrastructure and independent third-party services. The current status and history are published on status.redirect.pizza. Subscribe there to be notified of maintenance and incidents.
Support
Our support team is available during office hours, 09:00 to 17:30 Amsterdam time, Monday to Friday, via chat and at support@redirect.pizza. We help with setup, account questions and advice on structuring your redirects. Enterprise customers have access to an emergency phone line for urgent incidents.
Customization
Every organization is different. Response times, escalation paths, reporting and procurement requirements can be tailored in your Enterprise agreement. Contact sales to discuss what you need.