Troubleshooting new redirects

You set-up the redirect & changed the DNS entries but it isn't working yet! Here are some troubleshooting tips.

Did the DNS fully propogate?

You changed the DNS with your DNS/domain provider, and retried the DNS checker in and it went green! You checked it right away in your browser, but non buono yet. 

It's important to give the DNS change some time to propogate. You can:

  • See how far along it is with something like
  • Ping the domain on your own machine (ping Here some more info.

DNS propagated but it's still not redirecting!

Sometimes browsers cache the old result of the domain quite long. It's best to check the redirect domain via the following other ways:

Still not working via any of the options above? Give it some extra time before it's working on your browser as well. Want to make sure? Add a random query string behind you source to force-check it locally. 

For instance, if your redirect is, try it with ""

Still not working?

Still not working after a few hours and tried the steps above? Contact support via the chat or send us an email on We are happy to help.

More articles

Can’t find the answer you’re looking for?

E-mail us
Start a chat
Online 9:00 - 21:00 CEST
Available with Enterprise
Pricing Background
Troubleshooting new redirects

Domain redirects delivered hassle-free


Making it
too easy?

Automatic HTTPS

We automatically set up an SSL certificate for your domains. This means redirection with HTTP & HTTPS works out-of-the-box.


Who is still visiting that old domain? Gain insight with detailed statistics and find out where hits are coming from.

Email Forwarding

Setup your domains to automatically forward email. All your needs for migrating your domain in one platform.

Team Support

Doing things all by yourself isn't much fun. Invite your co-workers to manage the redirects and work as a team.


Connect your software to automatically create redirects via our API. Automate the heck out of it.

Import & Export

Manage your redirects without losing precious time. Import and export redirects in our UX-friendly interface